I hate Aeromexico. I’ve flown with them three times and three times it has been horrible. The first time they attempted to reassign me to a flight that would have made me miss my connections. In the end, I missed my connection anyway because, after boarding, the plane sat on the runway for two hours. I was stuck in Dallas for 24 hours. The second time, they lost my bag.
This time they didn’t put my gate number on any screens in the airport. They didn’t say whether it was delayed either, so about 40 minutes before my flight was scheduled to leave I found an employee and asked what’s going on. He told me the flight had already boarded and I was too late. I asked someone else and they confirmed it; I was too late. I was forty minutes early and I was too late.
Except that I wasn’t, and the Aeromexico employees were talking crap. If I had listened to them I would have missed my flight and had to pay for another one. And the company I would have had to pay is Aeromexico.
What had happened was the flight was delayed. No info on the screens, I had to search for someone to tell me. I found the gate and saw the flight was going to leave an hour late. They hadn’t even begun boarding yet.
When they did start boarding I waited in line and watched the numbers on the screen change from 20:00 to 20:30 to 20:42. The plane had been delayed again as I and a hundred other travellers stood in the 30-degree heat for over an hour. When we eventually got onto the plane we were given a half-cup of water to drink and an-hour-and-a-half later we landed. By this point I had been travelling for 28 hours and I slept through the landing.
I grabbed my stuff and walked off the plane. I walked up to the baggage carousel and grabbed my suitcase. I wheeled it to the sliding doors where Cesia was smiling at me from the other side. And as tired I was, and as annoyed at Aeromexico, and as sweaty and dehydrated I had become, I didn’t care anymore. I wanted a hug, and my hug was only ten feet away, and I couldn’t help but smile.